This page provides general information about cancellation and refunds for enquiries and projects. It does not create a universal refund entitlement. The accepted proposal, order form or service agreement controls the terms of an actual engagement.
1. No payment through this website
The supplied public website does not directly process online payments. Submitting an enquiry does not require payment and does not create a service order.
2. Project cancellation
A client who wishes to cancel an accepted project should give written notice using the communication method identified in the agreement. Cancellation timing may affect fees because discovery, planning, design, development, reserved capacity or third-party commitments may already have occurred.
3. Work already performed
Fees for completed work, approved milestones, time already spent, non-cancellable commitments and deliverables already provided may be payable and may not be refundable, subject to the applicable agreement and law.
4. Deposits and advance payments
The treatment of a deposit or advance payment must be stated in the project document. Where a refundable balance remains after deducting authorised work, costs and obligations, the calculation and refund method should be communicated in writing.
5. Third-party costs
Domains, hosting, software licences, advertising spend, stock assets, payment gateway fees, app-store fees, cloud services, travel or other third-party costs may be non-refundable once purchased, committed or consumed.
6. Client delay or non-cooperation
Projects may be paused or rescheduled when required content, approvals, access, payment or decisions are not provided. The applicable agreement may define restart fees, revised scheduling or termination rights for prolonged delay.
7. Provider cancellation
If Workforce Infotech cannot continue a project, the parties should account for work completed, accepted deliverables, third-party costs and any unearned balance in accordance with the project terms and applicable law.
8. Request process
Send a written request to info@workforceinfotech.com with the project reference, payer name, reason for the request and relevant communication. Do not send complete payment card details by email.
9. Processing time
Any approved refund timing depends on the payment method, financial institutions, required review and the applicable agreement. No fixed universal processing time is promised on this public website.